Lotte Arai Resort

This is a gem of a property - AMAZING location & ski resort is a dream. Food on the mountain is DELICIOUS. Staff is wonderful and accommodating. Onsen + Spa are lovely!

Excellent. Everything is self contained. All the staff were very polite but restaurants like Japanese and Korean were shorthanded due to festive period. Perfect for families with young or teenage kids. Gym was big. Best part was the coin laundry so we could have fresh clothes easily. Front counter staff Evan who is Indonesian but speaks excellent Japanese was super helpful. He coordinated private transport for my family which we requested and was meticulous to ensure we were comfortable and sufficient for us and our luggage.

Loved convenience of not having to go anywhere and we were able to just relax and have fun together as a family. All restaurants and meals/buffets were amazing. Soft serve machine a hit for the kids. Spa treatment was great. Amazing family holiday for us

Great resort, awesome skiing in winter season. Easy accessible, food is plentiful, staff are excellent, rooms are beautiful well equipped. They gave us 3 rooms adjoining in a private little wing that made us feel special. Family holidays are fun. Especially with hotels and resorts like these. Can get expensive but for what it is, it was worth it.

We loved that everything was in the one location and we didn’t have to travel to another place to get to the snowfield. It was also a very family friendly hotel with lots to do even if you weren’t skiing.